We are a fully functional 24/7 E-911 Center. We dispatch for all nine fire departments in Muhlenberg County (which consist of Bremen, Central City, Drakesboro, Greenville, Beechmont, Graham, Dunmor, Nelson Creek and Wendell H Ford Training Center FD), Muhlenberg County EMS, Muhlenberg County Sheriff's Department, Greenville Police Department, Central City Police Department, Powderly Police Department, and Drakesboro Police Department.
Each Telecommunicator must complete the Department of Criminal Justice Telecommunications Academy at Eastern Kentucky University in Richmond, Kentucky. The academy is 168 hours of training in seven different areas. Communication personnel are re-certified annually by attending in-service classes conducted by the DOCJT.
The academy consists of the following seven areas:
(1) Basic Telecommunications
(2) Criminal Justice Information Systems (CJIS)
(3) Emergency Medical Dispatch
(4) Cardiopulmonary Resuscitation(CPR)
(5) Critical Incidents
(6) Spanish for the Telecommunicator
(7) Incident Command, Homeland Security
Muhlenberg County 911 has been partnered with NCMEC (National Center for Missing and Exploited Children) since 2015. This partnership is beneficial to the citizens of Muhlenberg County in multiple ways. An agency partnered with NCMEC has access to resources that non-partnered agencies do not when it comes to a missing child. All of our dispatchers here at Muhlenberg Co 911 receive specific training from NCMEC in regards to a missing child.
Muhlenberg County 911 has been an accredited agency through KLEC since 2015. Accredited agencies have to go through a specific set of standards to meet the criteria for accreditation. This proves the level of dedication that our dispatchers have for better serving the county.
TREE OF LIFE
The tree of life is an iconic symbol in the Muhlenberg County 911 center. It symbolizes lives in which were saved by a member of the staff at the center. The nature of calls which entitle an employee to be placed on the tree of life range from assisting a caller with pre-arrival instructions to a mother in labor; to talking a caller through CPR. The dispatchers name is placed on the tree of life, and the dispatcher is recognized for a life saved - along with the date and nature of the call.
Enhanced 911 (E-911) provides Communications Center personnel with immediate address information on a land line 911 caller. This information is critical in providing immediate emergency services to citizens in need.
The system allows telecommunicators to record that information immediately in case the caller hangs up before the necessary information has been gathered. If that happens, the telecommunicator can call the person back. If there is no answer, a police officer is sent to the address to investigate. If you call 911 in error, please do not hang up. Stay on the line and explain your situation.
It is important that citizens use 911 for immediate public safety assistance. Non-emergency requests are handled by calling 270-338-2000.
Muhlenberg County's wireless 911 capability utilizes equipment, mapping and works with cell phone companies to pinpoint a caller's location. The purpose is to get help to the right place even more quickly in an emergency.
Computer Aided Dispatch
A program called Computer Aided Dispatch (CAD) assists with the efficient handling of requests for emergency services. The system makes a recommendation of service units to dispatch taking into account the geographic location of the request and the availability of police and fire units. The system recognizes different call types that require the dispatch of special equipment, provides information on hazards that may be present, and provides for special information and call history. Numerous statistical reports are provided to assist management in the proper allocation and scheduling of public safety personnel.
Telecommunications Device for the Deaf (TDD)
This device allows callers with hearing disabilities to seek emergency assistance without delay. Callers can access the Communications Center by typing a request which telecommunicators receive and respond to by typing replies